Step One is about diagnosing the problem – the context, background and symptoms of the issue.
Once the group has a clear grasp of what the problem is, they investigate the wider symptoms to discover the implications of the problem, who it affects, and how urgent/important it is to resolve the symptoms.
Effective groups designate feedback mechanisms to detect if the project is going off course.
They also ensure the project is not introducing new problems.
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The project implementation now needs to be monitored by the group to ensure their recommendations are followed.
Monitoring includes checking: Many working groups skip Step Six as they believe that the project itself will cover the issues above, but this often results in the desired outcome not being achieved.
It helps keep groups on track, and enables a thorough investigation of the problem and solution search.
It involves implementers and users, and finds a justifiable, monitorable solution based on data.